Refund & Cancellation Policy

Last updated: 02/11/2026

This policy explains payments, cancellations, and refunds for plans and add-ons of the WDOTECH AI website builder ("Service"). It forms part of our Terms of Service.

1. What You Buy

  • The Service is a digital service (online software). Nothing is shipped. Plans and add-ons are activated in your account immediately after successful payment.
  • All prices are shown in Thai Baht (THB) on the plan selection page before you pay.
  • Each payment covers one billing period of your choice (monthly or yearly).
  • Card payments with auto-renewal (via Stripe): your card is charged the price shown at sign-up at the start of each new period until you cancel. We never charge more than the price of the plan you chose.
  • PromptPay or one-time card payments: nothing is charged automatically. When a period ends, you decide whether to renew.

2. Cancellation

  • You can cancel auto-renewal yourself at any time from the "Plans" page in the Studio → "Manage card / cancel auto-renew", or by emailing us. Cancel before the next billing date to avoid being charged for that period.
  • After cancelling, your plan stays active until the end of the period you paid for and you will not be charged again. One-time payments need no cancellation — simply do not renew.
  • If a period ends without renewal, your account returns to the free plan and your websites are suspended/removed on the timeline in section 9 of the Terms of Service. We send email reminders beforehand.
  • Switching to a cheaper plan (downgrade) or reducing add-ons takes effect at the end of the current period.
  • Switching to a more expensive plan (upgrade) takes effect immediately, and the remaining value of your current plan is credited toward the new plan.

3. When Refunds Are Given

We issue a full or pro-rated refund in the following cases:

  • Duplicate or incorrect charges — the overcharged amount is refunded in full.
  • Paid but the plan was not activated, and we cannot fix it within 3 business days of being notified — full refund.
  • The Service is unavailable due to our fault for more than 72 consecutive hours — pro-rated refund for the downtime, or an extension of your expiry date, at your choice.
  • Any other case where consumer protection law requires a refund.

4. When Refunds Are Not Given

  • Change of mind after payment, or not using the full quota or period.
  • Auto-renewal charges made because the subscription was not cancelled before the billing date — unless you contact us within 7 days of the charge and have not used that period’s AI credits, in which case we refund it in full.
  • Price differences from downgrading or reducing add-ons (you keep the current plan until the period ends instead).
  • Dissatisfaction with AI output — AI credits used are costs already incurred.
  • Accounts or websites suspended for violating the Terms of Service.
  • Deleting your account yourself before the period ends.
  • Domain fees paid to other registrars (not charged by us).

5. How to Request a Refund

  • Email [email protected] within 30 days of payment with your account email, payment date and amount, payment method, and reason.
  • We reply within 3 business days.
  • Approved refunds go back to the original payment method: card refunds appear within 5–10 business days (depending on your card issuer); PromptPay/bank transfer refunds are sent to the payer's account within 7 business days.
  • If you see a charge you did not make or an incorrect amount, please contact us before filing a dispute (chargeback) with your bank so we can resolve it quickly.

6. Contact Us

  • 📧 Email: [email protected]
  • 📞 Phone: +66 82 905 6762
  • 📍 Address: 370/91 VIP 5, Soi 3, Srichan Rd., Ban Pet, Mueang Khon Kaen, Khon Kaen 40000, Thailand
  • 🌐 Website: https://wdotech.com
  • 💬 Help center: wdotech.com/en/support

© 2026 WDOTECH